Terms of service
Regular Processing & Delivery Timeframes
We aim to process your order (pick, pack & prepare for dispatch) within 2-3 business days. We ship exclusively with Australia Post. Once your order has been prepared for dispatch you will receive an email with tracking details to follow.
| Standard |
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| VIC | 4-8 days |
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| SA |
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| NSW | 4-6 days |
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| QLD | 5-7 days |
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| ACT | 4-6 days |
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| NT | 7-10 days |
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| WA | 7-9 days |
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| TAS | 4-7 days |
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| NZ | 7-14 days | - |
Please allow an additional 3-5 days for rural and outer metro suburbs. Delivery timeframes are in business days.
International
Duties & taxes are not included in international orders. Please check import costs for your country to avoid disappointment. We are not responsible for reimbursement of taxes incurred on delivery.
Current estimated delivery timeframes below:
• New Zealand (7-14 business days)
• North America, Western Europe, Asia and the Pacific (21-28 business days)
• Rest of the world (25-30 business days)
Shipping Methods
All orders (both standard and express) are shipped with signature on delivery. Australia Post will text you on day of arrival with option to be left if nobody is home.
Order Changes
Once your order has been placed, no changes are permitted. If your order has not been booked for dispatch we can adjust your delivery address only.
Late or Missing Parcel
We’re here to help! If you have any questions regarding your tracking or parcel please email [email protected].
In the case that your parcel is returned to us, shipping costs will be charged for re-sending your order. For missing parcels, if a parcel is marked delivered we are unable to claim the contents of your parcel and therefore cannot provide any compensation in the case of theft or delivery to an incorrectly inputted address.
Before submitting an investigation or late parcel inquiry please contact us.