Returns

Return Policy

We want you to love your Vege Threads pieces. So if for any reason your purchase isn’t quite right for you, you're welcome to return within 21 calendar days of receiving your order. This means we need to receive your returning parcel back 3 whole weeks after the day delivered to be eligible for a return.  Any orders that are returned outside of this period may not be accepted. 

We have two options - return for a refund (minus 5% restocking fee) or return for store credit. 

LODGE A RETURN HERE

How to Return

If you would like to return your item for a refund or another item, please submit a return via our returns portal (online orders only).

Once approved, send the item(s) back to us with a clear reference to your return or original order number to: 

Vege Threads Returns
62 East Derrimut Crescent,
Derrimut, VIC, 3026

Refund
If you have changed your mind and paid full price for your item/s, you welcome to return for refund minus a 5% restocking fee. Items purchased with a promotional code or during site wide sale can only be returned for store credit. 

Store Credit
If you would like to exchange, please follow the returns process and request a store credit. Once your original order arrives back to us, we will issue you a gift card that you can use to place a new order for the item(s) you would like instead.

Discounts & Final Sale
All items purchased at a discount with discount code are only eligible for store credit on return. Marked down, sale items are final sale. 

Shipping Costs
You will need to pay for your own return shipping costs. Once returned all outgoing shipping is on us for orders over $100. 

We recommend using traceable shipping and checking estimated time of arrival to Derrimut 3026 before sending to avoid disappointment. The responsibility of your items is also passed to you until returning parcel is received.  

Cancellations
If you have changed your mind after ordering prior to dispatch for regular items, we can cancel your order and issue a refund however a 5% restocking fee applies to cover our original fees. Cancellation requests for pre order items can only be issued store credit, please choose carefully. 

Returns Terms
Garments must be returned in original condition. This means unworn, unwashed, unmarked, unaltered, and suitable for resale. Including marks made when trying on at home, we recommend removing makeup and deodorant to be safe. For hygiene reasons swim & intimate bottoms must be tried on with underwear.

Incorrect or Faulty Item
Please email an image of the fault or incorrect item and your order number support@vegethreads.com within 3 days of receiving your order and we’ll make it right.

We have a 30 days faulty claims period in which we can offer repair, replacement or refund options. Goods are only deemed faulty if received damaged or improperly manufactured. Items damaged from general wear and tear, by accident, through misuse or improper care and laundering will not be considered faulty.

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