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Terms & Shipping

TERMS

Vege Threads will attempt to ensure that our online store is up to date with stock availability. We cannot guarantee 100% that stock is available at point of sale. If the item states ‘in stock’ but is unavailable we will ensure that the customer is contacted as soon as possible.  Upon request the item may be available for re-order for the customer.  If the item in unavailable after sale, it will then be refunded or credited for future purchases.

All prices on our site are displayed in Australian Dollars (AUD), and will be charged in Australian Dollars. 

 

SHIPPING

Vege Threads online processing times are Monday-Friday 8:30 a.m. to 4 p.m. (excluding public holidays) and will attempt to ship within 24-72 hours once the order is placed, pending payment authorisation and verification.  Please note that next day delivery is not guaranteed unless requested to support@vegethreads.com.

We are proud users of Australia's first carbon neutral delivery service.  Our courier service Sendle has partnered with South Pole Group to offset the emissions of every parcel picked up and delivered with Sendle, read more here.

NEXT DAY DELIVERY

We offer domestic Express Shipping ($15 flat rate) during the lead up to Christmas and use Australia Post for this method.  If ordering between Monday-Thursday please place your order before 2pm the day prior to delivery (e.g by 2pm on Tuesday if you want your parcel delivered on Wednesday).  If you place your order Friday-Sunday, it will arrive the next business day (Monday) with exception to Saturday delivery in some VIC locations.  Saturday delivery is possible for Friday orders if you live in Victoria and your postcode is listed here. Please note Saturday delivery is not possible outside of Victoria. 

 

HOLIDAY ORDERING GUIDE

If you're shopping for Christmas gifts or holiday wear, to avoid disappointment please place your order by the following dates to ensure it gets to you before Christmas.  We recommend selecting Express Shipping if you've missed the window for delivery in your location.

WA, NT & far North QLD + interstate regional & remote areas - 06/12/18
Interstate Metro such as Sydney, Adelaide, Brisbane, Canberra - 15/12/18
VIC Metro areas: 17/12/18

For New Zealand & all international locations please email us direct  at support@vegethreads.com to see what we can do!

 

AUSTRALIA

Domestic flat rate - $10 
Signature on delivery flat rate - $12.95 

Delivery ETA for domestic shipping is 1-2 days from dispatch within Melbourne and up to 7 days from dispatch outside of Melbourne.

What does Carbon Neutral Domestic Freight mean?
This is our standard domestic option that has a fixed message "Authority to Leave". If no one is is home and there is no safe place for the driver to leave your parcel, you will be left a slip to pickup at your closest collection location (usually news agents for example). We are unable to insert specific delivery instructions with this shipping method. All domestic orders over $100 will be shipped with this method.

What happens when I choose Carbon Neutral Domestic Signature on delivery?
With this shipping method we can enter any short specific delivery instructions along with "Signature on delivery" you provide in the comments section. This method ensures your parcel is not left in an unsafe place and if no one is home it will be sent straight to pick up location. We recommend this shipping method if you have had previous experience with stolen parcels, Vege Threads is unable to take responsibility for stolen parcels.

Why is Vege Threads unable to ship to Parcel Lockers or PO boxes?
Australia Post restricts our Sendle Couriers (Couriers Please & Fastway) delivering to Parcel Lockers and PO boxes, we require a physical residential or work address to be able to send Carbon Neutral.  Please read through the two above Carbon Neutral Domestic shipping methods for the delivery process and what happens to your parcel when no one is home to accept or it is unsafe to leave. 

What materials is my order packed with?
Each garment comes to us from our manufacturers unpackaged and plastic free. It is then is sent to you with the swing tag removed because we don't want to give you another wasteful, single use item to dispose of.  We use paper stickers, tissue paper, recyclable cardboard parcels + recycled paper postcards to pack your order.  

 

NZ & INTERNATIONAL SHIPPING

Vege Threads can ship to New Zealand and international destinations via air freight. 

Flat rate air mail with tracking - $30 AUD
Flat rate without tracking - $15 AUD

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