Please choose your Vege Threads carefully as we do not refund 'change of mind' purchases.
Refunds are only processed for faulty goods. If your item is approved as faulty once returned, the refund will be granted.
If you receive your item and the sizing is unsuitable, upon request to [email protected] we will exchange this for you. However you will incur the postage fee. All returns must be sent to the below address with a pre paid satchel and your request. * VT does not exchange or refund sale items ( including flash sale items )
Vege Threads: 2/157 Ballantyne Street, Thornbury, VIC, 3071
1. Item(s) must be returned within 14 days of receipt
2. The goods must be in a saleable condition, in their original packaging with all tags still intact.
3. The Tax Invoice must be provided as proof of purchase
Please note that in the absence of any fault, we do not exchange or refund sale items.
Vege threads states clearly the nature of organic & natural fibres and using non chemical plant dyes. Not caring correctly for delicate items may cause fading. Also plant dyes in rich colour will fade with frequent washing as a natural result.
Vege Threads will refund postage for any manufacturing faults in items returned to us, however we cannot accept liability for an item until it is returned and has been confirmed as faulty, we will also not refund any return postage charges unless the item(s) are confirmed as faulty