Coronavirus Update

Here we go again,

As we enter stage 4 lockdown across metropolitan Victoria we have made the decision to close our Northcote flagship for now, to keep our community and staff safe.  This means we are offering delivery only and all returns need to be made via the post. 
 

Flagship Store

As of Tuesday 4th of August our flagship store is now closed.

Appointments and order collection are unavailable this time round.

 

Online Orders

Our online store will remain open and we are dispatching your orders as usual every weekday. 

 

Exchanges & Returns

7 day returns & 14 day exchange periods still stand.  We recommend checking ETA's before you post to avoid disappointment, express post may be required at this time with the high volume of parcels in Australia Post network. 

 

How We Deliver

Our carbon neutral couriers are following the guidelines of governments and health authorities around the world, and have taken action to protect the health and safety of delivery drivers, stores and customers.

All parcels with free shipping are booked with the set instructions "Authority to Leave".  If you need to supply specific instructions please select "Do not Leave" method ($12.95) and enter your custom instructions at checkout.

Delivery to Parcel Lockers or PO Boxes can only be made with Aus Post on request for $10 (small) or $15 (large). Please email support@vegethreads.com to arrange.

 

Delays

- Deliveries with our carbon neutral couriers being made with no delays between metro to metro with some minor delays to rural areas and Tasmania.

- Due to high volume of parcels in the Australia Post network, next business day delivery is not guaranteed with express shipping method.  Express will continue to be prioritised, but sending with our carbon neutral couriers may be faster. 

- Due to international flight cancellations and subsequent delays, we have suspended some international shipping for now.  Please get in touch at support@vegethreads.com if you would like to check a delivery estimate in your area. 

 

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