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Coronavirus Update

To our community,

We are actively keeping up to date with the evolving COVID-19 crisis and will continue to keep you updated.  Any questions, just reach out over email.

 

Flagship Store

As of Tuesday 26th of May our flagship store is re-open:

Tuesday to Friday: 11am - 5pm
Saturday: 11am - 5pm
Sunday: 12pm - 4pm

 

Online Orders

Our online store will remain open and we are dispatching your orders as usual every weekday. 

 

Exchanges & Returns

7 day returns & 14 day exchange periods still stand. We recommend checking ETA's before you post to avoid disappointment, express post may be required at this time. 

 

How We Deliver

Our carbon neutral couriers are following the guidelines of governments and health authorities around the world, and have taken action to protect the health and safety of delivery drivers, stores and customers.

All parcels with free shipping are booked with the set instructions "Authority to Leave".  If you need to supply specific instructions please select "Do not Leave" method ($12.95) and enter your custom instructions at checkout.

Delivery to Parcel Lockers or PO Boxes can only be made with our express option for $15 (small) or $20 (large).

 

Delays

- Deliveries with our carbon neutral couriers being made with no delays between metro to metro with some minor delays to rural areas and Tasmania.

- Due to high volume of parcels in the Australia Post network, next business day delivery is not guaranteed with express shipping method.  Express will continue to be prioritised, but sending with our carbon neutral couriers may be faster. 

- Due to long delays with international deliveries, we have suspended international shipping for now.  Please get in touch at suppor@vegethreads.com if you would like to check a delivery estimate in your area. 

 

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